El Rio: A Commitment to the Community
El Rio, with their commitment to the people they serve, has found a solution that can truly help them continue their quest for being the world-class, preferred primary care provider in their region.
This Hour-and-a-Half Exercise Can Keep You From the Brink of Failure
Great leaders and managers can use a premortem to keep a project from failing before it even starts…by assuming it failed.
How to Replace (or, Better Yet, Keep) Your Rock Star Employees
Losing a rock star employee can set your company back. As a leader, how do you avoid this situation? Don’t lose them in the first place.
OG&E: Keeping the Lights On
Through the use of Key Results, this Oklahoma utility made safety and accountability top priorities, changing their culture for the better.
Culture of Accountability
Follow Through, Get Real, and Speak Up—there is no true accountability without these values and their associated actions.
Key Expectations—Clear and Aligned?
Expectations must be formed in ways that make the deliverable clearly understood by all involved.
Getting Key Results Right
Memorable, measurable, and meaningful results lead to higher levels of accountability for organizations.
The Role of Key Results
Identifying the Key Results that your organization must deliver to survive and thrive will put your organization on a path to greater accountability and alignment.
Results and Feedback
Recently, one of our clients had been experiencing a prolonged decline in sales. Numerous turnaround attempts were made, but nothing seemed to halt the relentless slide. Eventually, the company’s leadership team turned to our Accountability Builder. Within a matter of weeks, the work teams and office locations that had received the training were beginning to […]
The Story Behind The Oz Principle
Like all epic fantasies in literature, The Wizard of Oz portrays a whimsical, yet poignant journey of self-discovery. We use the familiar story as the introductory metaphor in our book The Oz Principle: Getting Results Through Individual and Organizational Accountability because it aptly illustrates the crucial impact that personal accountability can have on achieving results. […]
The Connection Between Beliefs And Behavior
We refer to them as Cultural Beliefs because, taken collectively, such beliefs define much of an organization’s culture. Therefore, if you really want to change the actions of individual people on a team or in an organization, you must focus, first and foremost, on their beliefs. Pay attention to the beliefs of your people, or […]
The Three Principles of Accountability
When expectations go unmet and someone has failed to deliver, how often do you assume that they have failed to follow through because something is wrong with them? This is what we call the Accountability Fallacy, the first of the three accountability principles that form the underpinning of any real shift to true accountability in […]