Southwest Airlines: The Culture Crisis That Could Have Been Avoided
“How did we go from the most stable and profitable airline in history to the greatest meltdown in airline history? Three words: lack of leadership,” said the Southwest Pilots Association. Where many might see a PR crisis, those three words — “lack of leadership”— point straight to a culture crisis. Why? When your own people […]
Tech Layoffs and the Need for Culture-Centered CEOs
Tech layoffs are in bloom. On Bloomberg, Jessica Kriegel guides us through the moment and how CEOs can diverge from groupthink, clarify results, create cultures of fulfillment, and not feed the anti-work movement. Jessica will be talking in-depth about workplace culture in the remote-work world in two upcoming events. Join her on LinkedIn Live and […]
Taking the “Hush” out of Hush Trips
Jessica Kriegel defines “hush trips” on CNN’s Early Start and advises CEOs and CHROs: stop fretting about productivity and build “work from the beach” trips as a culture perk to invite creativity, innovation, and psychological safety from your people. Jessica will be talking in-depth about workplace culture in the remote-work world in two upcoming events. […]
Radically Rethink Employee Engagement: Create Employee Fulfillment
Year after year, tension around employee engagement within organizations heightens as employee engagement trends down and the number of “actively disengaged” employees ticks up. As employers, you may be experiencing this in both direct and indirect ways. Maybe your people are leaving and directly expressing disengagement. Or there may be a negative belief or beliefs […]
Helping Leaders Use Critical Thinking Skills in Decision-making
Critical thought should always precede action. Yet, it’s surprising how often business decisions are made without sufficient analysis of the objectives, options, and potential consequences of those decisions. Having enough time for critical thought is a factor, especially when choices need to made quickly. But that doesn’t mean quick decisions will always result in failure. […]
Building Your Leadership Pipeline with Business Acumen
Training and leadership development have become crucial for filling employee skill gaps and talent needs in today’s labor market. Harvard Business Review states that many large companies have failed to pay adequate attention to their leadership pipelines and succession processes, thus quantifying a total loss of a trillion dollars during CEO and C-suite transitions. To […]
ODL: Using Culture To Shape A Multinational Expansion
Solid. Soft. Risky. These are three words that ODL, Inc., manufacturer of glass for doors and entries for more than 70 years, discovered they needed, as a company, to anchor the values of their culture: Based in Zeeland, Michigan, ODL developed these values to align with the ethos of founder Cy Mulder. When Mulder began […]
Disney and the Deluded Dream of the Pre-Pandemic Office
Jessica Kriegel talks with Christine Romans on CNN’s Early Start about Disney CEO Robert Iger’s clinging to an outdated playbook that falsely cuffs creativity to being in-office, discounting research on how remote work is working for the health, happiness, and productivity of employees.
Back to the Office with Compassion and Purpose
Jessica Kriegel appears on CNN’s Early Start to talk about how compassion, seeking a purpose fit, integrating gratitude, and staying present (rather than “future tripping”) can invigorate you and your organization as we pivot into 2023.
2023: The Year of Workplace Culture
Jessica Kriegel appears on Mornings with Maria/Fox Business to forecast how strengthening workplace culture will upend the trends and steady organizations through cycles of antiwork sentiment, economic flux, remote-work changes, and other radical shifts in the way we work.
Employee Fulfillment: The Future of Workplace Culture
Employee engagement is dead. The data tells a story: there is a disconnect between engagement, the way organizations measure engagement, and your employee’s personal values. By moving away from engagement to employee fulfillment, you will reconnect your people to your culture with purpose.
Cardiac Pacemakers: 9x stock price growth
“We were going 90 miles per hour on an icy road, headed toward a cliff.” This is how president Jay Graf described the feeling at Cardiac Pacemakers (CPI), developer of cardiovascular technology, following its acquisition by one of the foremost global pharmaceutical companies. Performance was sky-rocketing. Sales growth, too. But Graf saw innovation at other […]