Change Activation for Healthcare
You’ve run the process fix, the new checklist, the compliance training. But satisfaction scores haven’t moved and employee turnover continues to be a challenge. Most change initiatives stall here. That’s where we come in.
You’ve run the process fix, the new checklist, the compliance training. But satisfaction scores haven’t moved and employee turnover continues to be a challenge. Most change initiatives stall here. That’s where we come in.
Global healthcare leaders trust us because we are uniquely equipped to build the beliefs and behaviors required to deliver results. We power the people side of change, helping healthcare leaders close patient satisfaction, safety, and retention gaps that process improvement alone will never touch.
The healthcare industry is complex, and so are the issues you face. When you retain your top talent, you also solve a number of other challenges.
Digital Transformation
One barrier to ensuring a smooth digital transformation is high turnover. During your Culture Journey, you’ll begin creating new, positive experiences that increase engagement and retention.
Financial Health
Your organization needs to achieve impactful financial outcomes in a complex industry. We’ll help you build a culture that drives results regardless of extraneous circumstances.
Patient Satisfaction
As a healthcare professional, you’re highly dedicated to your patients. Aligned, accountable, and empowered cultures deliver high-quality care, ensuring patient satisfaction.
We hear the same tension from every leader that reaches out to us: the numbers aren’t moving and the frontline is already stretched thin. This is our sweet spot.
Here are the gaps we’re uniquely equipped to help you close:
What’s working against you
What you’re actually trying to achieve
We hear the same tension from every leader that reaches out to us: the numbers aren’t moving and the frontline is already stretched thin. This is our sweet spot.
Here are the gaps we’re uniquely equipped to help you close:
What’s working against you
What you’re actually trying to achieve
Improving lives and providing help.
Healthcare organizations face a growing number of challenges. Financial health, retention, digital transformation, and more issues plague an industry that needs to keep focus where it belongs: improving patients’ lives.
In this eBook, we’ll dive into the various ways in which culture is uniquely positioned to resolve these challenges.
This is close to universal in healthcare. We step in where most initiatives fail by addressing the underlying beliefs directly linked to business results.
Here are a few examples of the challenges we’ve stepped into—and the results our expertise has helped deliver for our clients.
A quaternary hospital’s leadership team redesigned its own ED workflow and set an aggressive stretch goal for lab turnaround time. Five days later, the number hadn’t moved at all. It’s not that the new process was wrong, but that nurses, techs, and physicians each believed the delay was someone else’s fault.
We turned that belief on its head. Within four days of working with us, their lab turnaround time dropped from 73 to 46 minutes.
An integrated health system ran two full years of countless initiatives and compliance checklists to move patient satisfaction. It stayed flat at the 35th percentile the entire time. Unknown to leaders at the time, the root cause wasn’t a clinical issue but rather a quiet, unexamined belief the frontline held about how care should be delivered.
We tackled the issue at its source. Within 13 months of working with us, patient satisfaction jumped from the 35th percentile to the 73rd.
A top-10 U.S. hospital’s ED staff collected next-of-kin information only 42% of the time. After three months of dedicated process and compliance training, the needle only moved five points. Process and procedure weren’t working. What frontline employees needed was a clear connection between a seemingly administrative task and real human impact.
What they got was a wake-up call. Within 2 weeks of working with us, next-of-kin form completion rose to 92%—a 45-point jump.
